Upper Midwest Chapter CMAA, Club Managers Association of America

www.cmaa.org

Midwest Regional Education Forum
April 21, 22, 23, 2013

-Sessions at 3 Chicago Area CMAA Member Clubs-
Sunday, April 21, 2013 – Sunset Ridge Country Club
Monday, April 22, 2013 – North Shore Country Club & Valley Lo Club
Tuesday, April 23, 2013 – Bryn Mawr Country Club

-Top notch World Conference Speakers-
Earn up to 16 CMI Education Points.

Click here for details and registration information

2013 Tournament Registration

Upper Midwest CMAA Chapter 2012 Golf Challenge Reaches New Donation Level to Bridging

The Upper Midwest CMAA Chapter raised $27,892.69 for Bridging in 2012. More than $195,000 has been donated to Bridging over the past 9 years as a result of the CMAA Golf Challenge. Shown from left to right, Kurt Stangler and Blake Watson, Tournament Co-chairs, Sara Sternberger, Bridging Executive Director, Heidi Schwitzer, Bridging Communications & Events Director and Vince Tracy, 2012 Upper Midwest CMAA Chapter President.

Upper Midwest CMAA Chapter Member George Carroll, CCM, CCE, Inducted Into Minnesota Golf Hall of Fame

The Upper Midwest CMAA Chapter honored George Carroll, CCM, CCE–GM/COO of Interlachen Country Club on his induction into the Minnesota Golf Hall of Fame.

Vince Tracy, CCM, CCE–GM/COO of Town and Country Club, Chapter President makes the recognition presentation at the November 13, 2012 Chapter meeting at Midland Hills Country Club.

George Carroll at the Interlachen Country Club

A General Manager for thirty-five years, George has dedicated himself to providing the best service to his members and fellow managers. He has been the General Manager at three Minnesota Clubs during his tenure, Southview Country Club, Town & Country Club of Saint Paul, and Interlachen Country Club. He has been instrumental to the Upper Midwest Club Managers Association’s leadership. George has served as President of the Upper Midwest CMAA twice, 1984 and 2007, and served on the CMAA National Board of Directors for ten years, highlighted by being National President in 1996.

George has earned two Club Managers Association of America certifications. Certified Club Manager (CCM) and Certified Club Executive (CCE).

George has served on Executive Committee of the 2002 Solheim Cup and 2008 USGA Women’s Open, the Board of Governors of the Club Foundation and worked with the Minnesota Golf Association and Minnesota Section PGA in hosting Championships at his facilities. He has also been a featured speaker at the Club Managers Association of America National Conferences and Golf Course Superintendents National Conferences on several occasions.

Pictured left to right, Tom Ryan - MGA Executive Director & COO, inductees Jon Chaffee, Jo-Ann Lindsay and George Carroll, Jon Tollette - MN PGA Section Executive Director, Dar Bell – MWGA President Elect and Merridith Duellman-Joly – MWGA Board Member

2013 Tournament Registration

Minnesota Golf Hall of Fame Selects Seven
Seven Minnesotans were selected for induction into the Minnesota Golf Hall of Fame in 2012 for their outstanding contributions to the game of golf. Representatives of the Minnesota Golf Hall of Fame task force selected George Carroll, Jon Chaffee, Nancy Foss Harris, Jo-Ann Lindsay, Garold Murphy, Tom Vardon and Michael Zinni for the 2012 class.

The MGA-PGA Minnesota Golf Hall of Fame was established in 1987 to recognize Minnesotans for their outstanding contributions to the game of golf. A task force meets annually to determine nominations. The MGA- PGA Minnesota Golf Hall of Fame is housed at Bunker Hills Golf Club in Coon Rapids and is operated and supported by the Minnesota Golf Association and the Minnesota Section of the Professional Golfers’ Association of America.

Renovating Your Club:
How and When a Redesign Project is Most Effective

The Club Managers Association of America (CMAA) is the professional association for managers at the country's leading clubs. Membership in CMAA affords managers unparalleled resources, professional growth and the most extensive and well-respected certification program in the club industry.

The comprehensive Lifetime Professional Development program enables managers to be proficient in CMAA's ten core competency areas:

1. Club Governance

History and types of clubs, membership types, bylaws, policy formation, board relations, chief operating officer concept, committees, committee relations, career development in clubs

2. Food and Beverage Management

Food and beverage trends, food and beverage service, menu development, catering sales and operations, theme functions, nutrition and wellness programs, dining room design, equipment, ordering, receiving, controls, inventory, wine and beverage operations and development, food and beverage training, personnel issues, sanitation, food and beverage technology.

3. Accounting & Financial Management

Accounting and financial issues, capital projects, strategic planning, uniform systems of accounting, audits, financial analysis, internal revenue service issues, cash flow and forecasting, budgeting, technology issues, business office organization, compensation and benefits administration, long- range financial planning.

4. Human & Professional Resources

Employee relations, employee communication, time management, recruiting strategies, hiring and selection, performance systems, training and development, progressive discipline and terminations, other legal issues, stress management, organizational development, labor issues, compensation and bonus programs, balancing job and family, pre-employment testing and performance evaluation issues.

5. Leadership

Motivation and teambuilding, coaching and developing others, building relationships, diversity, conflict management, strategic planning, delegation, problem analysis and decision making, improving performance, providing performance feedback, conducting performance discussions, professional image and dress, negotiation, member contact skills.

6. Membership & Marketing

Membership strategies, membership planning, club managers role in marketing and membership, membership satisfaction surveys, membership orientation programs, working with the membership committees, working with the media, newsletters, membership technology.

7. Golf, Sports & Recreation Management

Golf operations and etiquette, rules of golf, golf course maintenance, the role of the superintendent, grasses, turf, conditioning practices, budgets and forecasting, golf tournament operations, golf equipment, future trends in golf, environmental issues, junior programs, tennis operations, swimming pool management, yacht club facilities management, fitness center and spa management, locker room management.

8. External & Governmental Influences

Legislative influences, privacy, regulatory issues, club law, liquor liability, labor laws, immigration laws, internal revenue service, current legal issues affecting clubs, disaster preparedness.

9. Facilities Management

Preventative maintenance, housekeeping, security, insurance and risk management, clubhouse remodeling and renovation, lodging, energy and water management, laundry.

10. Interpersonal Skills

Active listening skills, effective writing skills, conducting oral and written presentations, promoting communication between departments, negotiation, actively seeking member and employee feedback, communicating ideas effectively with employees and members, expressing disagreements tactfully, seeking clarification, achieving positive working relationships, role modeling, and communication skills.

Additionally, CMAA has more club-specific resources available to enhance the operation of your club. If your general manager, assistant manager or other staff members are not actively involved in CMAA, please encourage them to contact CMAA today.