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2014-15 Chapter & CMAA Calendar
Chapter President Scott Bremer, CCM, CCE (center), presents Chapter member Bob Howell, CCM (left) and Joel Synstelien, CCM (right) with their CCM plaques. Howell, General Manager at the Owatonna Country Club and Systelien, the Mendakota Country Club’s Controller and Director of Clubhouse Operations received their CCM’s at the close of 2013.
Retiring Upper Midwest CMAA members George and Linda Carroll were honored at the Chapter’s Annual Meeting December 10, 2013 at the Interlachen Country Club.
Shown from left to right, Steve Allen, 2013 Upper Midwest Chapter President, George and Linda Carroll, Molly Singerling, Jim Singerling, CCM, CMAA CEO and Scott Bremer, 2014 Chapter President.

George and Linda Carroll both have CCM and CCE designations.

George retires as General Manager/COO of the Interlachen Country Club. George was CMAA President in 1996. He was President of the Upper Midwest Chapter in 1984 and 2006.

Linda retire as General Manager of the White Bear Yacht Club. Linda was CMAA President in 2007. She was President of the Upper Midwest Chapter in 1989. Linda was also presented with her 30 year CMAA membership pin.
Upper Midwest Chapter 2013 President Recognized
2014 Chapter President, Scott Bremer, CCM, CCE (left) presents 2013 President, Steve Allen with a plaque recognizing his service as the past year’s Chapter President.

Chapter Members Receive CCM Designation
2013 Chapter President Steve Allen presents Bridget Eckert, CCM, Hazeltine National Golf Club Food & Beverage Manager, with the plaque commemorating having earned her CCM designation. Other Chapter members earning their CCM designation in 2013 were Jeff Okland, CCM, Hazeltine National Golf Club Controller; Joel Synstelien, CCM, Mendakota Country Club Controller-Director of Club Operations and Bob Howell, CCM, Owatonna Country Club General Manager.
Jim Jennings, CCM, Recognized for 25 Years as The Minikahda Club GM
Jim Jennings, CCM, (right) receives a plaque from 2013 Chapter President, Steve Allen recognizing his 25 plus years as General Manager of The Minikahda Club. CMAA recognizes members that reach this milestone during their professional careers. Jim was President of the Upper Midwest Chapter in 1995 and 2003.
In November 2011, the Town & Country Club in St. Paul, MN, under the direction of General Manager Vincent J.C. Tracy, CCM, CCE, started working with the Green Restaurant Association (GRA). Less than two years later, in April 2013, the Clubhouse and the Pool House at Town & Country Club became 2 Star Certified Green Restaurants®.

Town & Country Club is the first country club in the United States to receive this designation with 163.35 GreenPointsTM on the GRA's rigorous certification scale, having implemented 57 environmental steps. The Town & Country Club Clubhouse has gone 63.35 percent above and beyond the minimum requirements necessary for certification and hopes to receive their third star by the end of the summer.
The GRA's Certification System, Green Restaurant® 4.0 (GR4.0) rewards restaurants with points in seven Environmental Categories: Energy, Water, Waste, Disposables, Chemical and Pollution Reduction, Sustainable Food and Sustainable Building Materials. To be certified, restaurant must meet the following criteria: accumulate a total of 100 Points, meet a minimum of 10 points in six of the seven categories, have a full-scale recycling program, be free of Polystyrene foam (Styrofoam) and implement a yearly education program.

Becoming a Certified Green Restaurant® will help improve the environmental impact of the restaurant. It will can help lower operating costs, bring in new customers, and help your restaurant stay ahead of legislation.

The Green Restaurant Association (GRA) is a national non-profit organization that was founded in 1990 to shift the restaurant industry toward ecological sustainability. The GRA has spent the last 20 years developing the world's largest database of environmental solutions for the restaurant industry. The GRA provides environmental consulting, education, and the only official standard for Certified Green Restaurants®.
The Club Managers Association of America (CMAA) is the professional association for managers at the country's leading clubs. Membership in CMAA affords managers unparalleled resources, professional growth and the most extensive and well-respected certification program in the club industry.

The comprehensive Lifetime Professional Development program enables managers to be proficient in CMAA's ten core competency areas:
1. Club Governance
History and types of clubs, membership types, bylaws, policy formation, board relations, chief operating officer concept, committees, committee relations, career development in clubs
2. Food and Beverage Management
Food and beverage trends, food and beverage service, menu development, catering sales and operations, theme functions, nutrition and wellness programs, dining room design, equipment, ordering, receiving, controls, inventory, wine and beverage operations and development, food and beverage training, personnel issues, sanitation, food and beverage technology.
3. Accounting & Financial Management
Accounting and financial issues, capital projects, strategic planning, uniform systems of accounting, audits, financial analysis, internal revenue service issues, cash flow and forecasting, budgeting, technology issues, business office organization, compensation and benefits administration, long- range financial planning.
4. Human & Professional Resources
Employee relations, employee communication, time management, recruiting strategies, hiring and selection, performance systems, training and development, progressive discipline and terminations, other legal issues, stress management, organizational development, labor issues, compensation and bonus programs, balancing job and family, pre-employment testing and performance evaluation issues.
5. Leadership
Motivation and teambuilding, coaching and developing others, building relationships, diversity, conflict management, strategic planning, delegation, problem analysis and decision making, improving performance, providing performance feedback, conducting performance discussions, professional image and dress, negotiation, member contact skills.
6. Membership & Marketing
Membership strategies, membership planning, club managers role in marketing and membership, membership satisfaction surveys, membership orientation programs, working with the membership committees, working with the media, newsletters, membership technology.
7. Golf, Sports & Recreation Management
Golf operations and etiquette, rules of golf, golf course maintenance, the role of the superintendent, grasses, turf, conditioning practices, budgets and forecasting, golf tournament operations, golf equipment, future trends in golf, environmental issues, junior programs, tennis operations, swimming pool management, yacht club facilities management, fitness center and spa management, locker room management.
8. External & Governmental Influences
Legislative influences, privacy, regulatory issues, club law, liquor liability, labor laws, immigration laws, internal revenue service, current legal issues affecting clubs, disaster preparedness.
9. Facilities Management
Preventative maintenance, housekeeping, security, insurance and risk management, clubhouse remodeling and renovation, lodging, energy and water management, laundry.
10. Interpersonal Skills
Active listening skills, effective writing skills, conducting oral and written presentations, promoting communication between departments, negotiation, actively seeking member and employee feedback, communicating ideas effectively with employees and members, expressing disagreements tactfully, seeking clarification, achieving positive working relationships, role modeling, and communication skills.
Additionally, CMAA has more club-specific resources available to enhance the operation of your club. If your general manager, assistant manager or other staff members are not actively involved in CMAA, please encourage them to contact CMAA today.
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